WÜSTHOF knives carry a limited lifetime warranty against manufacturer defects. To start a warranty claim, please follow the instructions below.
Start a Warranty Claim
Prepare Your Knives for Shipping
Wrap your knives securely in layers of newspaper or bubble wrap and send them in a sturdy cardboard box for the safety of the package handlers.
(Note: Please ensure knives are cleaned and do not have tape on the blade or the knife will not be processed)
Print & Complete Customer Return Form
Fill out the Customer Warranty Form and include it with your shipment. This information is required to process your warranty claim.
Do not send personal items with your knives, as these will not be returned. This includes blade guards, towels, and any other items used for protection. WÜSTHOF is not responsible for any loss or damage in transit to our facility, so shipping insurance is recommended, at your discretion.
Address & Send Shipment
Mail your knives to:
WÜSTHOF Canada, Inc.
5390 Canotek Road
Ottawa, ON K1J 1H8
**Please be aware that due to staff limitations during the COVID-19 pandemic, our current turnaround time for processing warranty replacements is three to four weeks, not including transit time. We appreciate your patience.