Frequently Asked Questions
Sharpening
WÜSTHOF knives can be honed and sharpened using a hand-held sharpener, an electric sharpener, a sharpening or honing steel, or a whetstone. We recommend using the same brand sharpener as your knife collection, to ensure that the material used is the correct hardness for the steel on your knives. Our sharpening angle for standard blades is 14˚ per side, and for Asian-style blades (Santokus, Nakiris) is 10˚ per side. We offer a variety of sharpening products with pre-set angles.
Read our full sharpening guide here.
Orders
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page.
Changing orders is not possible.
If you still need more information contact us here.
As a general rule, WÜSTHOF GmbH does not offer this service and does not process VAT refunds.
If you are eligible for a VAT refund on goods purchased from our store, we recommend using an external service provider specializing in VAT refund processing. Please be aware that these providers may charge a commission fee for their services.
Returns
We do accept returns that meet the following conditions:
The item must have been sold on our own Wusthof.ca online store
The item must be unused and in retail packaging
The return or exchange request must be made within 7 days of receipt of shipment.
Click here to begin the returns process
We offer free returns. We will generate a prepaid shipping label for you to print and use once you begin the return process.
Click here to begin the returns process
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.
Click here to begin the returns process
Yes! Any item purchased from October 15, 2023 through December 17, 2023 can be returned through January 31, 2024
Shipping
We deliver to Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Lichtenstein, Luxembourg, the Netherlands, the United Kingdom, and the United States.
Here you can find the information about our delivery times after you have placed your order:
Germany: 2-3 business days
Austria: 2-5 business days
Netherlands: 2-5 business days
Belgium: 2-5 business days
Luxembourg: 2-5 business days
Liechtenstein: 2-5 business days
Denmark: 2-5 business days
Ireland: 3-6 business days
Finland: 3-6 business days
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from the "order history" section on your account page.
We’re very sorry to hear about this & we want to get your products in your hands as soon as we can! Sometimes parcels are handed over to neighbors or deposited at the nearest package store. Please ask your neighbors if someone has received the package for you. If not, email our Customer Support team at support.eu@wusthof.com. We will request a proof of delivery from the carrier to find your package.
Gift Cards
Redeeming your WÜSTHOF Digital Gift Card is a straightforward process. Follow these steps to enjoy your shopping experience:Shop for Your Favorite Items: Browse through our collection and select the products you wish to purchase.
Proceed to Checkout: Once you have added all your desired items to your cart, proceed to checkout.
Enter Your Gift Card Code: In the payment section, you will find an option to enter your Digital Gift Card code. It will appear in the same field as where you can enter a discount code. This code was sent to you via email when you received the gift card. If you can't find your code, please check your spam/junk folder or contact our customer support for assistance.
Apply the Gift Card: After entering the code, click on 'Apply'. The gift card amount will be automatically deducted from the total cost of your purchase.
Complete the Purchase: If your gift card covers the entire total, you can simply complete your purchase. If there is a balance to pay, you can choose your preferred payment method for the remaining amount.Confirmation: Once your order is successfully placed, you will receive an order confirmation email.
Please note: If your gift card balance is less than the total order amount, you will need to pay the remaining amount using an additional payment method.
If your gift card balance exceeds the total order amount, the remaining balance will be kept on your gift card for future use.WÜSTHOF Digital Gift Cards can be used multiple times until the balance is zero.
Gift cards can be used to purchase any product on our site, except for additional gift cards.
Your gift card remains valid for 5 years from the purchase date.
To check your WÜSTHOF Digital Gift Card balance look for the email received when you bought the gift card. It contains a ‘View Gift Card Balance’ link.
Need Help? Can't find the email? Check your spam folder or contact our customer service for assistance.
Our policy for refunds for WÜSTHOF Digital Gift Card balances aligns with our standard return procedures for products in our store. Here’s what you need to know:
Purchase Requirement: Just like any other item, the gift card must have been purchased directly through our online store.
Condition for Refund: For a gift card to be eligible for a refund, it must remain unused. This means the balance on the gift card should be intact and not partially or fully spent.
Time Frame for Requests: You have up to 30 days from the receipt of your digital gift card to request a refund, in line with our return policy for purchases in Europe and the UK.
Refund Processing: If your refund request meets these conditions, we will process it in the same manner as other product refunds, and the amount will be returned to the original method of payment.
Yes, you certainly can! If you have more than one WÜSTHOF Digital Gift Card, you can easily use them together on a single purchase.
It's important to know the terms regarding the refundability and transferability of your WÜSTHOF Digital Gift Card:
Refundability:
Purchase Requirement: Like any product, the gift card must be purchased directly from our online store.
Condition for Refund: To be eligible for a refund, the gift card must remain unused, meaning its balance should be fully intact.
Time Frame for Requests: Refund requests can be made within 30 days from the receipt of the digital gift card, consistent with our return policy for purchases in Europe and the UK.
Refund Processing: Meeting these conditions, we'll process your refund similarly to other product refunds, crediting the amount back to your original payment method.
Transferability:
Ease of Sharing: WÜSTHOF Digital Gift Cards can be easily transferred. They can be gifted by forwarding the digital gift card email or sharing the gift card code.
Use by Anyone: The recipient uses the card by entering its code at checkout. The card's value can be used either fully or partially, with any remaining balance saved for future purchases.
Additional Tips:
No Personal Account Link: These gift cards are not linked to a specific account, allowing flexibility in their use.
Secure Your Code: Treat your gift card code like cash. Keep it secure, as lost or stolen codes cannot be replaced once used.
Our digital gift cards are versatile, perfect for gifting or personal use, and come with the assurance of our established refund and transfer policies. For further assistance, our customer support team is always available.
Yes, you can use WÜSTHOF Digital Gift Cards in combination with promo codes or discount vouchers in a single purchase. However, since both are entered in the same field during checkout, here’s the process to follow:
Select Your Items: First, choose the products you wish to buy and add them to your cart.
Apply Promo Code or Gift Card: At checkout, you'll see a field where you can enter either a promo code or a gift card code. Start by entering one of these.
Apply and Repeat: After entering your promo code or gift card code, click 'Apply' to adjust the total. Then, you can enter the second code (either the gift card if you started with a promo code, or vice versa) in the same field and apply it.
Balancing the Payment: If there’s any remaining balance after both the gift card and promo code have been applied, you can settle it with your preferred payment method.
Finalizing Your Order: Once all codes are applied and any remaining balance is paid, you can complete your order.
Your WÜSTHOF Digital Gift Card can be used to purchase any item on our website, except for buying another gift card. This gives you the freedom to explore and choose from our entire range of kitchen products with ease.
Our WÜSTHOF Digital Gift Cards are delivered via email to the customer who makes the purchase. You can easily forward this email to the intended recipient, or print out the gift card if you prefer to give it in person. This process ensures a quick and convenient gift-giving experience.
If you lose your WÜSTHOF Digital Gift Card, please contact our customer service team immediately. Remember, our gift cards are not linked to a personal account, which means anyone with the code can use it. Treat your gift card code like cash and keep it secure. Unfortunately, we cannot replace lost or stolen codes once they are used. Our customer service team will assist you with the next steps to take in case of a lost gift card.
General
WÜSTHOF is one of the few brands permitted to use the label “Made in Solingen” on our knives rather than the less restricted “Made in Germany.” Solingen, Germany is the steel manufacturing capital of the world and, as such, needed to take precautionary measures against fraudulent products bearing the prestigious name, “Solingen.” In 1938, Solingen became the only city in the world whose name is a registered trademark. To bear the name Solingen, all key manufacturing stages must have been processed and finished within Solingen, and the product must meet strict quality standards. This means that even cutlery manufactured entirely within Solingen’s town boundary may not be entitled to bear the name Solingen if it does not meet these required quality standards.
Some of our competitors use the label “Made in Germany,” which does not carry the same significance. We have the honor of labeling our products “Made in Solingen.”
WÜSTHOF’s proprietary state-of-the-art technology incorporates a computer-controlled method for putting the edge on forged knives. Using laser-guided precision, our knives are 20% sharper with twice the edge retention. All forged knives are manufactured using PEtec.
We print two numbers on our blades, one is our item number and the other is the “run” number so that we can identify knives that came from the same run in our factory. Some blades have a cross-hatch pattern on them instead of a run number. This is another way we code and identify blades.
This is our steel formula. All WÜSTHOF knives are created using a special alloy of high-carbon stain-free steel.
Forged knives go through over 40 steps in our factory to create the top quality blades WÜSTHOF has to offer. Forged knives include a bolster, which helps to balance the knife. Laser-cut stamped blades go through 14 steps in our factory, and are more economically priced. They are lighter in weight, and do not have a bolster.
The most important knife in any kitchen is the chef’s knife, and after that, it depends on your own personal preferences when cooking.
Over time, it is normal for the etching on your blade to appear lighter. This is a natural result of the manufacturing process. Etching involves using electricity and an electrolyte as a conductive fluid to "burn" the surface, creating a brownish to black marking. With regular use and cleaning, this burned surface may gradually fade. However, this is not a fault and does not affect the blade's quality or functionality.