Start a Warranty Claim
Before sending the products to us, you should contact us via our contact form.
Or click here, to get to the form.
In this form we need the following information:
When did you bought the knife
What is the issue
Prepare Your Knives for Shipping
Once we approved it via mail, you should prepare the knives properly for the shipping.
Wrap your knives securely in layers of newspaper or bubble wrap and send them in a sturdy cardboard box for the safety of the package handlers.
(Note: Please ensure knives are cleaned and do not have tape on the blade or the knife will not be processed)
Address & Send Shipment
Mail your knives to:
42655 Solingen, Germany
**Please be aware that due to staff limitations during the COVID-19 pandemic, our current turnaround time for processing warranty replacements is three to four weeks, not including transit time. We appreciate your patience.