WÜSTHOF knives carry a limited lifetime warranty against manufacturer defects.
US customers: Please follow the instructions below to start a warranty claim.
Canadian customers: Please email firstname.lastname@example.org to start a warranty claim.
All other customers: Please email email@example.com to start a warranty claim.
Start a Warranty Claim
(US customers only)
Prepare Your Knives for Shipping
Wrap your knives securely in layers of newspaper or bubble wrap and send them in a sturdy cardboard box for the safety of the package handlers. (Note: Do not apply tape to the blades of your knives.)
Print & Complete Customer Return Form
Fill out the Customer Return Form and include it with your shipment. This information is required to process your warranty claim. All warranty claim forms must include a valid email address in order to be processed.
Do not send personal items with your knives, as these will not be returned. This includes blade guards, towels, and any other items used for protection. WÜSTHOF is not responsible for any loss or damage in transit to our facility, so shipping insurance is recommended, at your discretion.
Address & Send Shipment
Mail your knives to:
WÜSTHOF USA, Inc.
355 Wilson Ave.
Norwalk, CT 06854
For additional information, please view our official Warranty Policy.
**Please be aware that due to staff limitations during the COVID-19 pandemic, our current turnaround time for processing warranty replacements is three to four weeks, not including transit time. We appreciate your patience.