Returns

We do accept returns that meet the following conditions:

• The item must have been purchased through our own online store

• The item must be unused and in the original retail packaging

• The return or exchange request must be made within 30 days of receipt of shipment for purchases in Europe.

You have 30 days from receipt of shipment to start your return, if you purchased online from Germany, Austria, Liechtenstein, Netherlands, Luxembourg or Belgium.

To begin your return, enter your order number and shipping postal code in the form above to start the return process. Choose the item(s) you would like to return and the reason for return.

Click here to get to the return form.

Yes! You will receive a free shipping label to print and use for your return.

Returns are confirmed within 7 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange, or credit will be issued within 7 days of our services accepting your return.

Find all contact information here.