Customer Service

Explore Our FAQs

Orders

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to our Customer Service at 1-800-289-9878.

Returns & Warranty

We do accept returns that meet the following conditions:

- The item must have been sold on our own Store.Wusthof.com online store
- The item must be unused and in retail packaging
- The return or exchange request is made within 28 days of delivery

Click here to begin the returns process

We offer free returns. We will generate a prepaid shipping label for you to print and use once you begin the return process.

Click here to begin the returns process

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Click here to begin the returns process

WÜSTHOF knives carry a lifetime warranty against manufacturer defects. For our complete warranty policy, please visit our website: www.wusthof.com. See below for warranty return instructions.

Consumer Warranty Return Instructions
Warranty return address:

    WÜSTHOF
    Attn. Returns
    333 Wilson Ave.
    Norwalk, CT 06854

Please wrap your knives securely in newspaper or bubble wrap and send them in a sturdy cardboard box for the safety of the package handlers. Be sure to include a note explaining what happened to the knife, and providing your name, phone number, and mailing address. Please do not send personal items with your knives that you wish to have returned – this includes blade guards, towels, and any other items used for protection. WÜSTHOF is not responsible for any loss or damage in transit to our facility, so shipping insurance is recommended, at your discretion.

Shipping

We currently ship to the entire United States, including Alaska and Hawaii (please note: Alaska and Hawaii may have longer shipping times). For shipping outside of the US, please reach out to our Customer Service at 1-800-289-9878.

Once you've placed your order, it usually takes 3-5 business days to process it for delivery.

Standard shipping time is 5-7 business days. You can find the estimated shipping time when choosing for a delivery method (before confirming your order).

Yes, during the checkout you can opt to pay extra for faster shipping methods.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from the "order history" section on your account page.

General

WÜSTHOF is one of the few brands permitted to use the label “Made in Solingen” on our knives rather than the less restricted “Made in Germany.” Solingen, Germany is the steel manufacturing capital of the world and, as such, needed to take precautionary measures against fraudulent products bearing the prestigious name, “Solingen.” In 1938, Solingen became the only city in the world whose name is a registered trademark. To bear the name Solingen, all key manufacturing stages must have been processed and finished within Solingen, and the product must meet strict quality standards. This means that even cutlery manufactured entirely within Solingen’s town boundary may not be entitled to bear the name Solingen if it does not meet these required quality standards.

Some of our competitors use the label “Made in Germany,” which does not carry the same significance. We have the honor of labeling our products “Made in Solingen.”

WÜSTHOF’s proprietary state-of-the-art technology incorporates a computer-controlled method for putting the edge on forged knives. Using laser-guided precision, our knives are 20% sharper with twice the edge retention. All forged knives are manufactured using PEtec.

We print two numbers on our blades, one is our item number and the other is the “run” number, so that we can identify knives that came from the same run in our factory. Some blades have a cross-hatch pattern on them instead of a run number. This is another way we code and identify blades.

This is our steel formula. All WÜSTHOF knives are created using a special alloy of high-carbon stain-free steel.

Forged knives go through over 40 steps in our factory to create the top quality blades WÜSTHOF has to offer. Forged knives include a bolster, which helps to balance the knife. Laser-cut stamped blades go through 14 steps in our factory, and are more economically priced. They are lighter in weight, and do not have a bolster.

The most important knife in any kitchen is the cook’s knife, and after that, it depends on your own personal preferences when cooking. 
For a knife-buying guide, explaining the uses for our many different blade shapes, please visit our knife finder page.

WÜSTHOF knives can be honed and sharpened using a hand-held sharpener, an electric sharpener, a sharpening or honing steel, or
a whetstone. We recommend using the same brand sharpener as your knife collection, to ensure that the material used is the correct hardness for the steel on your knives. Our sharpening angle for standard blades is 14˚ per side, and for Asian-style blades (Santokus, Nakiris) is 10˚ per side. We offer a variety of sharpening products with pre-set angles.

WÜSTHOF also offers a low-cost professional mail-in sharpening service. Our new sharpening system uses a four step process to grind, edge, polish, and deburr each knife. This system is faster, more efficient, and creates a sharper and stronger edge than the previous system. Our new, state-of-the-art machine can even sharpen serrated edges, using a rounded, diamond-encrusted carbide wheel on the beveled side of serrated blades. Reverse-scalloped edges can also be touched up, however not to the same degree. All sharpening and repairs are completed by a trained professional. For further information, please call Sales Account Management at 1-800-289-9878, or simply follow the instructions below.

Sharpening Service Instructions
Sharpening service address:

    WÜSTHOF
    Attn. Sharpening
    333 Wilson Ave.
    Norwalk, CT 06854

Please wrap your knives securely in newspaper or bubble wrap and send them in a sturdy cardboard box for the safety of the package handlers. Be sure to include a note with your name, phone number, and mailing address. Please include a check made payable to WÜSTHOF for $4.25 per knife you wish to have sharpened. Please do not send personal items with your knives that you wish to have returned – this includes blade guards, towels, and any other items used for protection. WÜSTHOF is not responsible for any loss or damage in transit to our facility, so shipping insurance is recommended, at your discretion.

Our Warranty Policy

Knife Care

Knife Skills

Send Us A Message

Contact Us

1-800-289-9878

333 Wilson Ave. Norwalk, CT 06854